Atlas Pools of Central Fl Inc

Reviews

• Jonathan Felix

  Oct, 20 2018
  ★ ☆ ☆ ☆ ☆
  Enlisted B M Wemple Pools, Inc to install a rather large in-ground pool at my home. Since the beginning we have encountered numerous issues with their workmanship, materials and overall professional work ethics of their employees and upper management.
  We selected certain tiles to be used which were a more expensive tile. They came with the wrong tiles and installed them. They argued that they were the correct tiles and wouldn't change them until we showed proof of the tiles we selected. The deck color was also incorrect.
  There were components of the pool which were paid for in addition that were also not installed until we brought it to their attention. (Overflow)
  The pool was only a little over a two years old and already experiencing water leakage from several areas, equipment failures, tiles cracking/breathing, deck cracking, etc...
  Post 1 month completion - Overflow system was not functioning correctly so when it rained the pool would re-fill with dirty water.
  A supervisor was sent to check for leaks, said there were no leaks argued with us and ultimately had us enlist a 3rd party company to detect and fix the leaks – WHICH THERE WERE.
  Spent a ton of time and effort to maintain contact with their management going back and forth on what needed to be done and was impossible to get an "estimated" completion date or any sort of commitment to resolve any issues whatsoever. Most messages that we left were ignored.
  Ultimately we tried to get some issues resolved that fall under their “limited warranty” which they will twist and turn, find any loop holes in the contract to not perform ANY warranty work.
  Strongly recommend going with any other pool contractors as your experience will be significantly better and you’ll probably deal with people that have a much more professional experience and work ethic.

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